Refund Policy
We want you to enjoy your purchase!
We want you and your loved ones to enjoy our uniquely designed apparel, shoes, and accessories.
If you are not satisfied for any reason with any qualified* product you purchase, you may return your purchase for a replacement, credit or refund within 30 days of receipt.
*Some Objet D'Art products are subject to special return restrictions. See below for details.
RETURN POLICY - PRODUCT RESTRICTIONS
The following Objet D'Art products are subject to special return restrictions.
Face Masks and Neck Gaiters: For health and safety reasons, all face mask and face shield sales are final and are not returnable or exchangeable.
Underwear and hygienic products: We also do not accept products that are intimate or sanitary goods, and some health and personal care items
Final Sale Clearance items (if applicable): Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Objet D'Art for inspection before a determination can be made as to the state of the product.
WHO COVERS THE RETURN SHIPPING COST?
Objet D'Art will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Objet D'Art representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Objet D'Art reimburse (or provide a discount) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Objet D'Art support as to how the return should be handled prior to placing the items back in transit to Objet D'Art.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
HOW TO RETURN AN ITEM
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Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment.
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Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), credit, or a refund.
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Once the topic is selected, you will be asked to select the product that you want to return. Use the Upload File button to proactively provide digital images of damaged or defective products.
THE RETURN PROCESS
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested a credit, be advised that the credit usually take 24-48 hours to be emailed to you. This credit, once available, may be used to make a purchase on Objet D'Art. This credit will be valid for 1 year from the date it is issued.